Privacy Policy

Effective Date: June 18, 2025

Thank you for using Alora Wave’s AI character roleplay platform. This Privacy Policy explains how Alora Wave LLC (“we,” “us,” or “our”) collects, uses, stores, and protects your personal information when you use our website and services. By using our services, you agree to the terms of this policy. Please read it carefully, especially the terms in bold, which relate to your personal information rights.

1. How We Collect and Use Your Personal Information

We collect two types of personal information:

  • Necessary Information: Required for core platform functions, such as account registration and secure operation. You must provide this to use our services.
  • Optional Information: Used for supplementary features (e.g., personalized interactions). You can choose not to provide this, but it may limit access to certain features.

1.1 Account Registration and Login

When you register or log in, we collect your nickname, profile picture, email address, and password. This information is used to create and secure your account. If you delete your account, we will promptly remove your personal information in accordance with legal requirements.

1.2 Interactive Features

When you engage in roleplay conversations, post comments, or share content, we collect text inputs, multimedia content (if uploaded), and interaction data (e.g., likes, comments). This data enables dynamic AI interactions and is displayed with your nickname and profile picture. You are responsible for ensuring any shared content complies with legal requirements.

1.3 Payment and Subscription Services

For subscriptions (e.g., Basic, Pro, Enterprise plans), we collect transaction details (e.g., amount, order number, payment method) through third-party payment processors. We do not store your financial information, but we may share order details with payment providers to process transactions.

1.4 Contact Form and Customer Support

When you submit a contact form or request support, we collect your name, email address, and message content. This information is used to respond to your inquiries and is stored securely.

1.5 Device and Usage Information

To ensure platform security and improve services, we collect device information (e.g., IP address, device type, browser version) and usage data (e.g., browsing history, session duration). This helps us detect fraud, optimize performance, and troubleshoot issues.

2. How We Share Your Personal Information

We do not sell or rent your personal information. We may share it in the following cases:

  • With Your Consent: If you explicitly agree, we may share data with third parties (e.g., for third-party login services).
  • Service Providers: We share necessary data with trusted partners (e.g., payment processors, hosting providers) to deliver services. These partners are bound by confidentiality agreements.
  • Legal Requirements: We may disclose data to comply with laws, court orders, or to protect our rights, users, or the public.

3. Cookies and Similar Technologies

We use cookies to enhance your experience, ensure security, and analyze usage. You can manage cookies via your browser settings, but disabling them may affect platform functionality.

4. Information Storage and Security

Your personal information is stored in secure data centers in the United States. We retain data only as long as necessary to provide services or comply with legal obligations. We use industry-standard security measures (e.g., encryption, access controls) to protect your data. In case of a data breach, we will notify you and relevant authorities as required by law.

5. Your Rights to Manage Your Information

You have the following rights regarding your personal information:

  • Access and Update: View or modify your account details via your profile settings.
  • Deletion: Request account deletion by contacting us. We will delete your data within 15 business days, unless required by law to retain it.
  • Opt-Out: Disable optional data collection (e.g., cookies) or unsubscribe from notifications.

To exercise these rights, contact us at [email protected] or +1 (307) 998-4475. We will respond within 15 business days.

6. Updates to This Privacy Policy

We may update this policy to reflect changes in our services or legal requirements. Updates will be posted on our website with a revised effective date. Continued use of our services after updates indicates your acceptance.

7. How to Contact Us

For questions about this Privacy Policy, contact us at:

  • Email: [email protected]
  • Phone: +1 (307) 998-4475
  • Address: 30 N Gould St Ste R, Sheridan, WY 82801, USA